Privacy Policy
EFFECTIVE DATE: OCTOBER 15, 2026
At Queens Hotel (“we,” “us,” or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website ( https://queenshotel.ca/ ), make a reservation, subscribe to our marketing communications, or interact with our digital services.
1. INFORMATION WE COLLECT
We collect information about you in a variety of ways depending on how you interact with our website and services:
A. PERSONAL INFORMATION YOU PROVIDE DIRECTLY
Contact Information: Name, email address, phone number, mailing address, and billing address.
Reservation & Stay Details: Arrival and departure dates, room preferences, special requests, and payment details (processed securely through our payment processors).
Marketing & Communications: Email address and communication preferences when you sign up for newsletters, promotional offers, or contact customer support.
B. INFORMATION COLLECTED AUTOMATICALLY
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and website navigation patterns.
Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance user experience, analyze site traffic, and deliver personalized content or advertisements.
2. HOW WE USE YOUR INFORMATION
We use the collected information for business and operational purposes, including:
Fulfilling Bookings & Requests: Processing reservations, payments, and managing guest stays.
Email Marketing & Communications: Sending newsletter updates, promotional offers, upcoming stay reminders, and marketing campaigns (with your consent, where required by law).
Website Optimization: Improving website usability, performance, and guest experiences.
Customer Support: Responding to inquiries and providing assistance.
Legal & Regulatory Compliance: Fulfilling legal obligations, protecting against fraud, and enforcing our terms and policies.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your data with trusted third parties solely to operate our business and provide services to you:
Service Providers & Digital Partners: Third-party vendor platforms (e.g., property management software, booking engines, payment gateways, and email marketing platforms) that assist us in executing marketing campaigns, delivering emails, and managing online bookings.
Analytics & Advertising Partners: Analytics tools to help us understand web traffic and campaign effectiveness.
Legal Obligations: When required by law, court order, or governmental regulations, or to protect the rights, safety, and property of our business, guests, or others.
4. COOKIES AND WEB TRACKING
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website or booking engine.
5. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure.
6. YOUR PRIVACY RIGHTS & ACCESS
Depending on your jurisdiction, you may have the right to:
Access, correct, or request deletion of your personal data.
Withdraw consent for data processing or email marketing.
Request clarification on how your data is processed.
To exercise any of these rights, please contact us using the contact details provided below.
7. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or platform standards.